iOS: 11.0+ (iPad only). Must have a compatible LMS integration.
Web camera (internal or external) & microphone
A broadband internet connection
LockDown Browser and Respondus Monitor are available for Windows, Mac, and iPad devices. For complete details, see the section System Requirements (Students).
Mobile Phones – LockDown Browser and Respondus Monitor aren’t available for use on mobile phones, such as the iPhone or Android phones.
Best Practices For A Successful Session
Any issues encountered during testing do not cause any progress on the exam to be lost. All answers will be saved, and the test timer will stop. To resume the exam, please force shut down your computer and restart it to access the test again.
Make sure your browser’s pop-up blocker is turned off.
Make sure you have an updated version of Java installed and that Java is enabled.
Remove any other version of Lockdown Browser that is already installed on the computer.
Temporarily disable the computer’s spyware or anti-virus software.Spyware detection and anti-virus software may interfere with Respondus LockDown Browser. Examples of such software include AVG, Spyware Doctor, Ad-Aware, Spybot, Norton, McAfee, etc.
Temporarily disable the computer’s firewall. If the computer’s firewall needs to remain enabled, you will need to make sure that LockDown.exe application is allowed full access to the Internet, which means you may need to enter the LockDown Browser executable file into your firewall as an “Exception”
Close all open programs and applications. If using a PC access this through your Task Manager. If using a Mac access this through the Activity Monitor.
Clear all cookies and cached files from the web browser.
Make sure the internet connection is stable. Respondus LockDown Browser requires a constant Internet connection. If there’s any break in connectivity to the Respondus LockDown server, the page contact could be lost, resulting in a white-screen.
If the page freezes while attempting to load a question (“White Screen”), or the browser freezes when submitting your test, you may need to completely reboot your computer.
Need More Assistance?
Several resources are available if you encounter problems with LockDown Browser:
The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area
If you're still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select "Submit a Ticket". Provide detailed information about your problem and what steps you took to resolve it